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Right Decision Service newsletter: April 2024

Welcome to the Right Decision Service (RDS) newsletter for April 2024. 

Issues with RDS and Umbraco access

Tactuum has been working hard to address the issues experienced during the last week. They have identified a series of three mitigation measures and put the first of these in place on Friday 3rd May.  If this does not resolve the problems, the second mitigation will be actioned, and then the third if necessary.

Please keep a lookout for any slowing down of the system or getting locked out. Please email myself, mbuchner@tactuum.com and onivarova@tactuum.com if you experience any problems, and also please raise an urgent support ticket via the Support Portal.

Thank you for your patience and understanding while we achieve a full resolution.

Promotion and communication resources

A rotating carousel presenting some of the key RDS tools and capabilities, and an editable slideset, are now available in the Resources for RDS providers section of the Learning and Support toolkit.

Redesign and improvements to RDS

The redesign of RDS Search and Browse is still on-track for delivery by mid-June 2024. We then plan to have a 3-week user acceptance testing phase before release to live. All editors and toolkit owners on this mailing list will be invited to participate in the UAT.

The archiving and version control functionality is also progressing well and we will advise on timescales for user acceptance testing shortly.

Tactuum is also progressing with the deep linking to individual toolkits within the mobile RDS app. There are several unknowns around the time and effort required for this work, which will only become clear as the work progresses. So we need to be careful to protect budget for this purpose.

New feature requests

These have all been compiled and effort estimated. Once the redesign work is complete, these will be prioritised in line with the remaining budget. We expect this to take place around late June.

Evaluation

Many thanks to those of you completed the value and impact survey we distributed in February. Here are some key findings from the 65 responses we received.

Figure 1: Impact of RDS on direct delivery of care

Key figures

  • 93% say that RDS has improved evidence-informed practice (high impact 62%; some impact 31%)
  • 91% report that RDS has improved consistency in practice (high impact 65%, some impact 26%)
  • 85% say that RDS has improved patient safety (high impact 59%, some impact 26%)
  • Although shared decision-making tools are only a recent addition to RDS, and only represent a small proportion of the current toolset, 85% of respondents still said that RDS had delivered impact in this area (53% high impact, 32% some impact.) 92% anticipate that RDS will deliver impact on shared decision-making in future and 85% believe it will improve delivery of personalised care in future.

Figure 2 shows RDS impact to date on delivery of health and care services

 

Key figures

These data show how RDS is already contributing to NHS reform priorities and supporting delivery of more sustainable care.

Saving time and money

  • RDS clearly has a strong impact on saving practitioner time, with 90% of respondents reporting that this is the case. 65% say it has a high impact; 25% say it has some impact on time-saving.
  • It supports devolved decision-making across the multi-professional team (85% of respondents)
  • 76% of respondents confirm that it saves money compared, for example, to investing in commercial apps (54% high impact; 22% some impact.)
  • 72% believe it has impacted already on saving money and reducing waste in the way services are delivered – e.g. reducing costs of referral management, prescribing, admissions.

Quality assurance and governance

  • RDS leads are clear that RDS has improved local governance of guidelines, with 87% confirming that this is the case. (62% high impact; 25% some impact.)

Service innovation and workforce development

  • RDS is a major driver for service innovation and improvement (83% of respondents) and has impacted significantly on workforce knowledge and skills (92% of respondents – 66% high impact; 26% some impact).

New toolkits

A few examples of toolkits published to live in the last month:

Toolkits in development

Some of the toolkits the RDS team is currently working on:

  • SARCS (Sexual Assault Response Coordination Service)
  • Staffing method framework – Care Inspectorate.
  • SIGN 171 - Diabetes in pregnancy
  • SIGN 158 – British Guideline on Management of Asthma. Selected sections will be incorporated into the RDS, and complemented by a new chronic asthma pathway being developed by SIGN, British Thoracic Society and NICE.
  • Clinical pathways from NHS Fife and NHS Lanarkshire

Please contact his.decisionsupport@nhs.scot if you would like to learn more about a toolkit. The RDS team will put you in touch with the relevant toolkit lead.

Quality audit of RDS toolkits

Thanks to all of you who have responded to the retrospective quality audit survey and to the follow up questions.  We still have some following up to do, and to work with owners of a further 23 toolkits to complete responses. An interim report is being presented to the HIS Quality and Performance Committee.

Implementation projects

Eight clinical services and two public library services are undertaking tests of change to implement the Being a partner in my care app. This app aims to support patients and the public to become active participants in Realistic Medicine. It has a strong focus on personalised, person-centred care and a library of shared decision aids, as well as simple explanations and videoclips to help the public to understand the aims of Realistic Medicine.  The tests of change will inform guidance and an implementation model around wider adoption and spread of the app.

With kind regards

Right Decision Service team

Healthcare Improvement Scotland

Support if I am in a crisis

Is your life in danger?

If you have seriously harmed yourself, for example, by taking a drug overdose – or you feel that you may be about to harm yourself:

  • call 999 for an ambulance or go straight to A&E, or
  • ask someone else to call 999 or take you to A&E.

I am struggling with my mental health

If you are in crisis, despairing or suicidal, please:

  • contact your GP, midwife or health visitor
  • contact NHS 24, by phoning 111
  • go to Accident and Emergency at your local hospital
  • call the emergency services on 999.

 

Who can I contact for support?

Suicidal thoughts can happen to any of us, at any time. Often people start noticing these thoughts after a traumatic or stressful event in their life but sometimes there's no obvious trigger.

Whether you've just started to notice them or have had similar thoughts for a long time, help is available from:

  • Samaritans 116 123 – available 24 hours.
  • Breathing Space 0800 83 85 87 – Fri–Mon, 6pm–6am; and Mon–Thurs, 6pm–2am.
    • Textphone: 18001 0800 83 85 87, or use the Relay UK app.
  • Campaign Against Living Miserably (CALM) 0800 58 58 58 – available 5pm to midnight every day, or visit the webchat page.
  • Switchboard LGBT+
    • For anyone who identifies as LGBT+ 0300 330 0630; open 10am to 10pm every day.
  • Amina Muslim Women's Resource Centre provides support for Muslim, black and minority ethnic women. Helpline: 0808 8010301 - Mon-Fri, 10am-4pm.

 

Text lines

If you do not want to talk to someone over the phone, these text lines are open 24 hours a day, every day.

 

Further information

Crisis Plan and Crisis box: How to cope with suicidal thoughts (rethink.org)

I am struggling with my baby or child

Many parents struggle at times.

If you feel your child is at immediate risk of harm, you need to do something about this and speak to someone. You can contact:

Other support is available from:

  • Parentline Scotland, which offers advice and a helpline: 0800 0280 2233
  • Cry-sis, which offers support if you have a crying, sleepless or demanding baby
    • Helpline: 0845 228 669 (9am-10pm, 7 days a week).

I am struggling with my relationship

Relationship difficulties are common around the time of having a baby. Women and birthing parents are at increased risk of domestic violence during this time.

If your life is in immediate danger, call the police on 999. They have a special support for victims of domestic abuse.

Talk to your GP, midwife or health visitor.

Helplines:

  • Scottish Domestic Abuse 0800 027 1234. Open 24 hours a day. The call will not appear on the phone bill. Calls are answered by women with training in all aspects of domestic abuse.
  • Women’s Aid link to local organisations that can help you. They have live chat, email and 1-to-1 support. They have advice about how to cover your tracks online, if needed.
  • Relationship helpline 0808 802 2088. Open Mon–Thurs, 9am–8pm; and Fri, 9am–5pm.