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Right Decision Service newsletter: April 2024

Welcome to the Right Decision Service (RDS) newsletter for April 2024. 

Issues with RDS and Umbraco access

Tactuum has been working hard to address the issues experienced during the last week. They have identified a series of three mitigation measures and put the first of these in place on Friday 3rd May.  If this does not resolve the problems, the second mitigation will be actioned, and then the third if necessary.

Please keep a lookout for any slowing down of the system or getting locked out. Please email myself, mbuchner@tactuum.com and onivarova@tactuum.com if you experience any problems, and also please raise an urgent support ticket via the Support Portal.

Thank you for your patience and understanding while we achieve a full resolution.

Promotion and communication resources

A rotating carousel presenting some of the key RDS tools and capabilities, and an editable slideset, are now available in the Resources for RDS providers section of the Learning and Support toolkit.

Redesign and improvements to RDS

The redesign of RDS Search and Browse is still on-track for delivery by mid-June 2024. We then plan to have a 3-week user acceptance testing phase before release to live. All editors and toolkit owners on this mailing list will be invited to participate in the UAT.

The archiving and version control functionality is also progressing well and we will advise on timescales for user acceptance testing shortly.

Tactuum is also progressing with the deep linking to individual toolkits within the mobile RDS app. There are several unknowns around the time and effort required for this work, which will only become clear as the work progresses. So we need to be careful to protect budget for this purpose.

New feature requests

These have all been compiled and effort estimated. Once the redesign work is complete, these will be prioritised in line with the remaining budget. We expect this to take place around late June.

Evaluation

Many thanks to those of you completed the value and impact survey we distributed in February. Here are some key findings from the 65 responses we received.

Figure 1: Impact of RDS on direct delivery of care

Key figures

  • 93% say that RDS has improved evidence-informed practice (high impact 62%; some impact 31%)
  • 91% report that RDS has improved consistency in practice (high impact 65%, some impact 26%)
  • 85% say that RDS has improved patient safety (high impact 59%, some impact 26%)
  • Although shared decision-making tools are only a recent addition to RDS, and only represent a small proportion of the current toolset, 85% of respondents still said that RDS had delivered impact in this area (53% high impact, 32% some impact.) 92% anticipate that RDS will deliver impact on shared decision-making in future and 85% believe it will improve delivery of personalised care in future.

Figure 2 shows RDS impact to date on delivery of health and care services

 

Key figures

These data show how RDS is already contributing to NHS reform priorities and supporting delivery of more sustainable care.

Saving time and money

  • RDS clearly has a strong impact on saving practitioner time, with 90% of respondents reporting that this is the case. 65% say it has a high impact; 25% say it has some impact on time-saving.
  • It supports devolved decision-making across the multi-professional team (85% of respondents)
  • 76% of respondents confirm that it saves money compared, for example, to investing in commercial apps (54% high impact; 22% some impact.)
  • 72% believe it has impacted already on saving money and reducing waste in the way services are delivered – e.g. reducing costs of referral management, prescribing, admissions.

Quality assurance and governance

  • RDS leads are clear that RDS has improved local governance of guidelines, with 87% confirming that this is the case. (62% high impact; 25% some impact.)

Service innovation and workforce development

  • RDS is a major driver for service innovation and improvement (83% of respondents) and has impacted significantly on workforce knowledge and skills (92% of respondents – 66% high impact; 26% some impact).

New toolkits

A few examples of toolkits published to live in the last month:

Toolkits in development

Some of the toolkits the RDS team is currently working on:

  • SARCS (Sexual Assault Response Coordination Service)
  • Staffing method framework – Care Inspectorate.
  • SIGN 171 - Diabetes in pregnancy
  • SIGN 158 – British Guideline on Management of Asthma. Selected sections will be incorporated into the RDS, and complemented by a new chronic asthma pathway being developed by SIGN, British Thoracic Society and NICE.
  • Clinical pathways from NHS Fife and NHS Lanarkshire

Please contact his.decisionsupport@nhs.scot if you would like to learn more about a toolkit. The RDS team will put you in touch with the relevant toolkit lead.

Quality audit of RDS toolkits

Thanks to all of you who have responded to the retrospective quality audit survey and to the follow up questions.  We still have some following up to do, and to work with owners of a further 23 toolkits to complete responses. An interim report is being presented to the HIS Quality and Performance Committee.

Implementation projects

Eight clinical services and two public library services are undertaking tests of change to implement the Being a partner in my care app. This app aims to support patients and the public to become active participants in Realistic Medicine. It has a strong focus on personalised, person-centred care and a library of shared decision aids, as well as simple explanations and videoclips to help the public to understand the aims of Realistic Medicine.  The tests of change will inform guidance and an implementation model around wider adoption and spread of the app.

With kind regards

Right Decision Service team

Healthcare Improvement Scotland

Dry/coated mouth care

 

  • Oral care should be offered at least four times daily or as tolerated. Some patients may need more frequent care.
  • Where possible, identify and manage the underlying cause, for example review medication, manage anxiety, treat intraoral infection, humidify oxygen and if appropriate encourage hydration.
  • Gently remove coatings, debris and plaque from soft tissues, lips and mucosa.
  • Failing to remove dried secretions, debris and plaque gently can cause pain, ulceration, bleeding and predispose to infection.
  • Use damp non-fraying gauze (which has been thoroughly wetted in clean, running water) wrapped round a gloved finger to gently soak coated areas, provided it is safe to do so.
  • Damp gauze (as above) or a moistened soft toothbrush can then be used to gently remove coatings and debris. The gauze should be changed when required and several pieces of gauze used to clean the mouth.
  • If sponge sticks are used, they should only be used to moisten the mouth or clean the soft tissues not to remove plaque from tooth surfaces. Always check to ensure the sponge head is secure prior to use. Sponge sticks should be discarded after single use and must never be left to soak as this increases the risk of detachment and subsequent choking.
  • If the patient is likely to bite down on the sponge stick, use a small headed toothbrush with soft bristles or a product with a fixed cleaning head such as “MoutheZe”.
  • Encourage hydration. Cold, unsweetened drinks (such as sips of water) should be taken frequently throughout the day if possible. Sucking crushed ice or frozen tonic water may provide relief.
  • Saline mouthwashes may help to clean the mouth. Patients in hospital may use 0.9% sodium chloride from a vial to be followed by rinsing with cold or warm water. For patients at home, 1 teaspoon of salt may be added to a pint of cold or warm water. A fresh supply should be made daily.
  • Saline nebulisers may help with thick or crusty secretions.
  • Saliva stimulation (for example sugar-free chewing gum, sugar-free boiled sweets, pastilles, mints) should be considered if the patient is able to comply.
  • Saliva substitutes (for example oral gel, spray or mouth rinse) may be used if other measures are insufficient. Refer to local formulary and Chapter 12 of the British National Formulary (BNF).
  • There is no strong evidence that topical therapy is effective for relieving xerostomia but many patients find them useful.
  • The ideal product should be acceptable to the patient, be of neutral pH and contain electrolytes (including fluoride) to correspond approximately to the composition of saliva.
  • Some preparations for dry mouth are derived from animal products and may be unsuitable for vegetarians and people from certain religious groups. AS Saliva Orthana products contain mucin of porcine origin.
  • Some preparations with an acidic pH (for example Glandosane®) should be avoided in dentate patients as long term use of an acidic product may demineralise tooth enamel.
  • If a preparation without fluoride is used, a fluoride mouthwash should also be used daily in dentate patients.
  • Fluoride mouthwash (0.05%) can be used at a different time from brushing.
  • Topical artificial saliva and saliva stimulant products should be used as frequently as needed, including before and during meals.
  • Enough artificial saliva should be used to cover the whole mouth. Applying the artificial saliva under the tongue can help to spread the artificial saliva around the whole mouth.
  • Attention should also be paid to the lips. Applying a water-based product will help to prevent or treat cracked lips.
  • A dry mouth can contribute to tooth decay. Where appropriate, patients should be encouraged to attend their dentist regularly for assessment and necessary treatment.